Carlos Mora Vanegas

THE client seems to not have the reason Carlos Mora Vanegas always has highlighted that is the management function to ensure in the needs demanded by consumers in order to guarantee results that favor organizations kept the conquered markets and open up the possibility of raiding others. In an article on the role of consumers in the present, produced by the Universal newspaper time, writes that: l staff has to understand that well serve the customer is not addressing in the simple sense of the word, but positively influence people, according to Alberto Patino, communications specialist lower demands on the personnel selection translates into abuse at the public I acknowledge that I made a mistake, confesses to Julia Diaz, who was identified as a frequent user of the Caracas metro. That day he had no money to buy the ticket and he intended to use the ticket of student of my daughter when I tried to go through the turnstile, an attendant stopped me and instead of calling me the attention of shape educated, took me out of the place shouting and insults. How many times have you heard similar stories of someone who has felt mistreated by staff of a service company? Or rather do many times suffered firsthand the discomfort of having been served with disinterest, contempt or coldness by the managers of a local? It's because the telephone banking operator treated him kicking. Or pharmacy cashier surpassed their confidence to call her my love. Or employee of the bakery threw coffee because he woke up in a bad mood.

Or a travel agency Sales Executive left him as a gafo waiting 15 minutes, without giving excuses or even say good morning. Finally, the stories of abuse in this city are unnecessary. Why the common citizen wondered what happens with what they called a culture of customer service.