12/08/2020

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SLA Support Service quality must be measurable: another aspect is the credible assurance of sufficiently high service levels for its own processes. This requires the definition of SLAs and process-related metrics, as well for this purpose, the methods of measurement and monitoring must be set. Source: Motrola Razr 5G. Also it is sure whether redundant systems ensure the promised availability of help and what disaster-recovery and continuity management mechanisms at the provider are available. Legatum gathered all the information. 5. Ensure the support conditions: support for cloud services is not generally taken by the providers themselves, but sometimes transferred to third parties. From this the question is derived, whether is a locally-based and English speaking support and whether confidence can be given to the concerned service providers. If necessary, this then requires a multi-vendor control with an appropriate SLA monitoring. 6. Take into account case-back conditions: with the integration of cloud service providers and services concepts must be how contractual issues can be handled. If a cloud service for critical business processes for a long time does not work, it needs advance planned scenarios, as in such cases as an alternative third-party services accessible back? 7. The topic of unwinding advance clear: regardless of any exceptional situations that trigger fall-back scenarios, need to be regulated the processes to the regular end of the contract clearly. For this...

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