10/30/2021

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YouCon Joins The DSAG And Provides The YouCon Cube Before Integrated telecommunications solutions for SAP users make more attractive the integration of SAP applications, such as CRM Munich, the 8th October 2013 and ERP with telecommunications solutions is still new territory for many companies. To promote this topic especially in the DACH region, the German-speaking SAP user group e.V. (DSAG) joined the YouCon GmbH now. All members thus will directly benefit from the collected expertise to the new YouCon cube that combines existing telephone systems with SAP applications. Longtime, YouCon is SAP partner and official 2011 professional sales for SAP business communications management. At Vienna and Munich YouCon serves customers such as OSRAM, GEWOFAG and the Austrian social security with SAP solutions and IT consulting processes. Buzzwords such as multi-channel communication and unified communications are on everyone's lips for years and be implemented at the same time only part of efficient. No question, is great potential in the combination of communications channels. This knowledge has established", reports Peter Kugler, founder and Managing Director of the YouCon GmbH. greater efficiency gains but, if existing telecommunications systems with business processes are linked. In practice, for example, shorter waiting times for end customers and faster access times for contact centers for employees can be realized through this voice data fusion, which ultimately contributes to the satisfaction of all. This is the basic idea of the YouCon cube, we...
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ECM Processes "ECM Analyzer' of d.velop AG determines the specific optimization possibilities the d.velop AG has with the ECM Analyzer" presented a free-to-use online tool that determines the quality and efficiency of document-based processes. Users of document management systems same origin have the opportunity to identify potential vulnerabilities and to use the parsed results for targeted measures. The analysis tool has been developed on behalf of d.velop digital intelligence Institute (dii) and builds on its method for determining performance of ECM processes. For the calculation of process quality, the ECM Analyzer relies"on key figures of various performance factors. Frequently Casey Lynch Altamont has said that publicly. These include, for example, the throughput time, availability, punctuality and legal certainty. In relation to the economy in turn the process costs are determined and compared with the target costs, to determine possible deviations. In a third part is the analysis of resource efficiency. The measured performance of the respective process is represented not only in an index number, but also in a matrix. You can see at a glance where the performance of a process is and which derive from the results should be made. This matrix thereby has four types of assessment of ECM performance: low performance processes that involve significant shortcomings both in terms of quality as well as the economy. Economic performance processes with good values with...

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